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• Your ID document (ID card or passport)

Photo ID is preferable, such as a passport, driving license, or other photo ID card. In exceptional circumstances we may accept other forms of ID such as a bank card.

• Printed copy of your pass/ticket

Without your pass you cannot attend the event you were supposed to attend. So please pay attention to your confirmation email, it’s filled with your data and your pass number.

The name on the confirmation email must match the name on the ID Document.

You will then receive your wristband and badge.

The wristband is your entry pass so please wear it at all times; without it you won’t be able to access the convention.

All Tickets are non-refundable

Under certain circumstances tickets can be re-sold via Basingstoke Comic Con. Email tickets@basingstokecomiccon.com if you are unable to attend the Event.

Any tickets found to be sold via third parties will be cancelled. Basingstoke Comic Con will not be required to honour Tickets/pass if we know or have reasonable grounds for believing that they have been purchased from unauthorised agents or other unauthorised sources including, without limitation, ticket touts, or duplicated.

If you wish to bring a child over 12, they must purchase an adult ticket/pass. Children under 12 go free with an accompanying adult. Please email info@basingstokecomiccon.com  with the accompanying adult’s order number and child’s name(s).

Please note, however, that our events are for adults, and may have adult content. We do not ban children under 18 but they must be accompanied by an adult who has confirmed to us in writing that they are aware of the content of these events. It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.

The Hampshire Court Hotel is fully accessible to wheelchair users and those with mobility issues. We recommend that anyone requiring special assistance check with us before booking to ensure that we are able to care of organisational details. We do have a limited number of wheelchair places available in the main hall which can be booked by email.

Animals, with the exception of assistance dogs, are not permitted at our events. Customers attending with assistance dogs are requested to contact Customer Service in advance for further information.

All Guests appearances at our events are subject to work, personal commitments and unexpected events. If a Guest is unable to attend or has to leave early, KTEG Limited will provide a full refund for all events specific to that guest, such as autographs or photo ops.

You’ll find detailed program of each event on this website 10-14 days before the start.

Usually activities (both regular and special ones) for multiple day long events take place between 10.00 am and 6.30 pm. If any night activity is included in the program it usually takes place between 8.00 pm and 10.30 pm. Reception desk (where you collect your pass badge at arrival) is usually open from 9.00 am of the starting day.

Our campfire sessions are for a limited number of fans and anything discussed in these sessions must remain private.  Anyone who transcribes or posts about anything that was discussed, talked about or mentioned during the meetings will be banned from all future events.

Attendees must not audio record, video record or live stream any part of this event, anyone who does so will be will be asked to leave and banned from all future event.

Still photography will be allowed in certain areas and for personal use only, public dissemination and commercial use is strictly prohibited. This includes photo ops pictures which are also for personal use only.  In main hall, you are allowed to take pictures only from your seat and without the use of flash.  All attendees are not allowed to take pictures during autograph or photo sessions or at any special activity unless agreed in advance.

We don’t use volunteers for our events, only paid staff.  Any vacancies for staff will be posted on this site.

You can use your mobile outside the stage room. In the main hall you must switch your phone to silent mode and avoid receiving or making calls while stage activities are going on. Mobile phones must not be used when in Campfire, Photo/Autograph Sessions.

Yes, usually all passes allow you to attend all days of an event, unless otherwise stated.

3 day Passes are recommended for our events as the program scheduling will have lot of different activities each day, so only people attending the event for the whole 3 days can be sure to use all extras included in their pass or their extras.

No, only certain tickets will grant you a reserved seat in the main hall.

No, you must purchase a ticket first before buying any extras.