Photo ID is preferable, such as a passport, driving license, or other photo ID card. In exceptional circumstances we may accept other forms of ID such as a bank card.
Without your pass you cannot attend the event you were supposed to attend. So please pay attention to your confirmation email, it’s filled with your data and your pass number.
The name on the confirmation email must match the name on the ID Document.
You will then receive your ticket extras and lanyard pass.
The lanyard pass is your entry pass so please wear it at all times; without it you won’t be able to access the convention.
All Tickets are non-refundable
Under certain circumstances tickets can be re-sold via Basingstoke Comic Con. Email tickets@basingstokecomiccon.com if you are unable to attend the Event.
Any tickets found to be sold via third parties will be cancelled. Basingstoke Comic Con will not be required to honour Tickets/pass if we know or have reasonable grounds for believing that they have been purchased from unauthorised agents or other unauthorised sources including, without limitation, ticket touts, or duplicated.
If you wish to bring a child over 12, they must purchase an adult ticket/pass. Children under 12 go free with an accompanying adult. Please email info@basingstokecomiccon.com with the accompanying adult’s order number and child’s name(s).
Please note, however, that our events are for adults, and may have adult content. We do not ban children under 18 but they must be accompanied by an adult who has confirmed to us in writing that they are aware of the content of these events. It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
The Hampshire Court Hotel is fully accessible to wheelchair users and those with mobility issues. We recommend that anyone requiring special assistance check with us on accessibility@basingstokecomic.con before booking to ensure that we can meet your needs.
Animals, except for assistance dogs, are not permitted at our events. Customers attending with assistance dogs are requested to contact accessibility@basingstokecomic.con in advance for further information.
All Guests appearances at our events are subject to work, personal commitments and unexpected events. If a Guest is unable to attend or has to leave early, KTEG Limited will provide a full refund for all events specific to that guest, such as autographs or photo ops.
You’ll find detailed programme of each event on this website 10-14 days before the start.
Usually activities (both regular and special ones) for multiple day long events take place between 10.00 am and 6 pm. If any night activity is included in the programme it usually takes place between 8.00 pm and 10.30 pm. Reception desk (where you collect your pass badge at arrival) is usually open from 9.00 am of the starting day.
Our meet and greet sessions are for a limited number of fans and anything discussed in these sessions must remain private. Anyone who transcribes or posts about anything that was discussed, talked about or mentioned during the meetings will be banned from all future events.
Attendees must not audio record, video record or live stream any part of this event, anyone who does so will be asked to leave and banned from all future event.
Still photography will be allowed in certain areas and for personal use only, public dissemination and commercial use is strictly prohibited. This includes photo ops pictures which are also for personal use only. In the main hall, you are allowed to take pictures only from your seat and without the use of flash. All attendees are not allowed to take pictures during autograph or photo sessions or at any special activity unless agreed in advance.
We don’t use volunteers for our events, only paid staff. Any vacancies for staff will be posted on this site.
You can use your mobile outside the stage room. In the main hall you must switch your phone to silent mode and avoid receiving or making calls while stage activities are going on. Mobile phones must not be used when in Campfire, Photo/Autograph Sessions.
Yes, usually all passes allow you to attend all days of an event, unless otherwise stated.
3 day Passes are recommended for our events as the programme scheduling will have lot of different activities each day, so only people attending the event for the whole 3 days can be sure to use all extras included in their pass or their extras.
No, only certain tickets will grant you a reserved seat in the main hall.
No, you must purchase a ticket first before buying any extras.
A Photo Op is a photo taken by a professional photographer of you and the guest. You will then receive a 9×6” print at the time the picture is taken. You will also be able to purchase additional copies of the photo, or a digital download, after the event.
Please arrive for your Photo Op when your number is requested. Arriving too early for your Photo Op will cause the queues and problems for our staff. Check your schedule for the times of your Photo ops
Please understand that a Photo Op is not a meet and greet, but it is a quick process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.
When you enter the Photo Op room, please have your Photo Op pass and have everything you do not want in the photo taken off and ready to place on the table provided inside. You will not be more than a couple steps from your items.
Please be respectful of the celebrity guests and other fans in line and be sure to listen for special instructions for each celebrity guest.
If you wear glasses, they can often glare or make it very difficult for the photographer to see if you blinked, so please try to remove them if possible. If you cannot remove them, please be sure to try and tilt the glasses down away from the lights for the best possible photo.
Yes, two people can be in the same photo with a guest (no more than 2 people).
No, it’s forbidden to take pictures while attending these activities. Anybody breaching this rule will be removed from the event by security with no chance to be admitted again into the event premises.
You can, within reason, a good rule to keep in mind is if it would bother you seeing another person doing it, or the request would make you uncomfortable, then don’t ask. If you unsure, please check with a member of staff. But it must be something that is quick and easy to do.
The Autograph Sessions will be taking place on the all three days, and will enable you the chance to get something signed by each of the guests in person.
Attendees will be called up by their pass number, and there will be announcements regarding which tickets numbers have been called, so please don’t queue up until your ticket number has been called.
If item to be signed is related to a TV show or movie that the guest has been in, it must be an officially licensed item. All guests reserve the right to refuse to sign certain items.
If you have any questions whether your item is able to be signed, please ask a member of staff.
Photographs are not permitted in the autograph Sessions at any time
No, it’s forbidden to record any video at the convention or any other event. If you are caught videoing the event, you will be asked to leave.
You can take still photos from your seat without the use of flash in the main hall.
We won’t stop you from bringing gifts, and you can bring them to the autograph sessions and give them personally to the chosen guest while there, but we will need to check all packages and envelopes before this is done and any which cannot be inspected will be rejected. Also remember that many guests will be coming in from overseas and may not be able to take gifts with them.
Should you experience any problems while at the event please contact our staff so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending as complaints are very difficult to resolve after the Event.